Right-click on your Envy and choose the 'Printing preferences' option.Go to control panel - Devices and printers.While feeding the photo paper to the photo, you need to keep “Glossy” or print side facing down. Also, it is important to change the print settings before you print a photo. Check the settings mentioned below: Going through your post, it looks like an issue with the printer print settings on your PC causing the issue. I am happy to look into this issue for you Hi you for joining the HP Forums! I read your post about the photo printing issue on your Envy printer.